Do I need to register before i can buy anything?
No, you can easily buy anything you like without having to register. You simply add the item you want to your cart and go the check-out area where you can pay your products. Making purchases in our online shop is secure. For details on our security measures, please see terms and conditions.
How can I pay?
We offer several methods of payment.
We accept Visa, Mastercard, Maestro, Bancontact/MisterCash and Paypal. All transactions are verified and secured through the Ogone Payment system.
Is this site secure?
Yes! We implemented several security measures. All payment transactions are verified and secured through the Ogone Payment system. Ogone e-commerce is protected by various firewall systems and SSL 128 bit encryption. As a result, the validity of access rights – at the moment of your payment by bank card – is automatically verified and all information exchanges are encrypted in order to guarantee confidentiality. The exchange of sensitive information – like your credit card number – happens between the client and Ogone e-commerce’s 100% secure site. Vierantwerp or undesired visitors do not have access to this information. At the moment at which your credit card number is recorded, you will no longer be connected to our servers but to the protected servers of Ogone e-commerce. Also, The Ogone e-commerce site and the vierantwerp website are both granted SSL certificates by trusted partners (Verisign and Comodo).
An item is missing from my order. Any chance i can still get it?
Contact us straight away after you have noticed something is missing from your order. If we still have the item, we'll send it to you, obviously with no extra shipping costs for you to pay. If the item is sold out, we'll transfer the money back to you.
The price has changed since I ordered. Can I get a refund?
Our prices can change in response to stock, demand from customers or as we are moving on to the end of season. In any of these cases we will not refund the difference.
Will a certain item get back in stock?
We have no specific rules about restocking. It may happen, or it may not.
How do I know that the products you sell are authentic?
As an authorised online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic. Please note that we are unable to comment on the authenticity of any items not purchased from VIER Antwerp.
Can I add items to an existing order?
It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.
Has my order been shipped out yet?
As soon as your order leaves our warehouse you will receive an e-mail with a tracking number. From here it should be delivered within the timeframe we advertise. I have received a faulty item/ incorrect item/wrong size. What should I do? If you think you have received a faulty item, please contact us as soon as you can at firstname.lastname@example.org. Please attach photos and your comments. Do not send back any items before you have our approval. If by mistake you have received an incorrect item or the wrong size, contact us at email@example.com and we'll sort it out immediately for you.
How much is the shipping cost?
For orders in Benelux we give free shipping. For other European countries this will be €15,00 and for the rest of the world €35,00.
How long does it takes to deliver my package?
Benelux 2 days after receiving shipping information. Rest of Europe 3-5 days after receiving shipping information. Rest of the world 6-8 days after receiving shipping information
Is my package insured?
All items are insured against theft and accidental damage whilst in transit from VIER Antwerp to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
How long do i have to return (part of) my order?
If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt for an echange/refund. Items returned must be unworn,in original packaging and in resalable condition. Delivery Charges are non-refundable.
Please Note - In order to process your return or exchange we request that:
- Swimwear and intimate apparel must be returned unworn and with the original packaging and tags in place.
- Shoes must be tried on a carpeted surface until you are certain you are keeping them.
- Items on sale are not to be sent back. We reserve the right to refuse to exchange/refund sale items.
How do I return my order?
You can simply return (part of) your order by sending it back to us within 14 days after you have received it, for whatever reason, or by coming directly to our shop and return the item there. You can choose whether you want an exchange or a refund. You can open the package and check the content but the product must be returned unused with all labels, hang tags etc attached. Goods should be protected in a box or plastic bag. No tape is to be attached to the product or the product''s packaging. Hats and caps must be returned in a box so they don''t get squashed out of shape. When you return something by post, you need to fill in and enclose the return form that you receive each time you place an order. If you have not received one or lose it, please contact us at firstname.lastname@example.org. The address is Kammenstraat 62, 2000 Antwerp, Belgium. Please make sure all return packages are sent with a trackable, insured service, we can not take responsibility for items damaged or lost in the return transit. If you return an item from outside the EU, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. VIER is NOT responsible for any return custom charges made. Shipping costs will not be refunded. This applies to the original shipping cost for your order as well as the return shipping cost. In the case of a faulty item (or any other mistake from our side), we will cover the cost of the shipping. We reserve the right to refuse any return that does not comply to the above listed criteria.
How long does it take for me to get a refund?
We will refund your payment within 2 weeks after we have recieved the goods. Please note that there might be a delay for the money transfer depending on your credit card company. Refunds will only be made if the return complies with our returns policy listed above.
Will you refund my delivery charge?
We will not refund any delivery charges, unless you have received a faulty item or in the case we made any kind of mistake.
Have you received my returned products?
A soon as your return has been received and checked, we will send you a confirmation e-mail. This process may take 1-3 weeks after you have sent the goods.
Can I cancel or return a gift voucher?
You can cancel the purchase of a gift voucher by sending an e-mail to email@example.com within 30 minutes after completing the order. We don't accept returns on this.